Northwind Financial · Workforce Management

Floor Staffing and Adherence

SYNTHETIC DATA
Data through 2026-07-31 · built 05:41 ET · 30 business days of history · generated by generate_fleet.py (seed 20260803)
Monitored by report-sentinel. Bands recomputed 06:40 ET daily, digest at 09:00 ET. Report id staffing Back to this morning's digest

Scheduled versus present versus productive, half hour rolled to the day. Adherence is the leading indicator here: it moves before service levels do, and it moves slowly enough that a daily eyeball never catches it.

Scheduled agents
99
+2.96% vs 20 day mean 96 · +1.70σ
Agents present
91
+2.82% vs 20 day mean 88 · +1.07σ
Schedule adherence
91.00%
+0.03pp vs 20 day mean 90.97% · +0.04σ
Occupancy
76.08%
+1.28pp vs 20 day mean 74.80% · +1.01σ
Shrinkage
17.83%
-0.25pp vs 20 day mean 18.08% · -0.27σ

Control viewthe primary metric against its own trailing band

Daily readingTrailing mean2 sigma3 sigma
Schedule adherence against its control band88.0%89.5%91.0%92.5%94.0%Jun 18Jun 24Jun 29Jul 02Jul 08Jul 13Jul 16Jul 21Jul 24Jul 29Jun 18: 91.05% (+0.10 sigma)Jun 22: 91.16% (+0.23 sigma)Jun 23: 91.08% (+0.14 sigma)Jun 24: 90.99% (+0.03 sigma)Jun 25: 91.71% (+0.89 sigma)Jun 26: 88.96% (-2.39 sigma)Jun 29: 90.71% (-0.30 sigma)Jun 30: 92.10% (+1.35 sigma)Jul 01: 92.75% (+2.14 sigma)Jul 02: 91.15% (+0.22 sigma)Jul 06: 90.54% (-0.51 sigma)Jul 07: 89.70% (-1.51 sigma)Jul 08: 90.78% (-0.22 sigma)Jul 09: 89.93% (-1.24 sigma)Jul 10: 89.48% (-1.78 sigma)Jul 13: 92.25% (+1.53 sigma)Jul 14: 90.18% (-0.94 sigma)Jul 15: 92.06% (+1.30 sigma)Jul 16: 91.95% (+1.18 sigma)Jul 17: 90.53% (-0.52 sigma)Jul 20: 89.06% (-2.28 sigma)Jul 21: 90.48% (-0.58 sigma)Jul 22: 90.59% (-0.45 sigma)Jul 23: 92.33% (+1.63 sigma)Jul 24: 92.11% (+1.37 sigma)Jul 27: 91.89% (+1.10 sigma)Jul 28: 91.67% (+0.84 sigma)Jul 29: 91.44% (+0.57 sigma)Jul 30: 91.22% (+0.31 sigma)Jul 31: 91.00% (+0.04 sigma)
Occupancy
Occupancy, 30 business days66.6%69.6%72.6%75.7%78.7%Jun 18Jun 24Jun 29Jul 02Jul 08Jul 13Jul 16Jul 21Jul 24Jul 29Occupancy · Jun 18: 72.43%Occupancy · Jun 22: 75.54%Occupancy · Jun 23: 71.78%Occupancy · Jun 24: 74.04%Occupancy · Jun 25: 74.02%Occupancy · Jun 26: 74.95%Occupancy · Jun 29: 76.67%Occupancy · Jun 30: 72.34%Occupancy · Jul 01: 73.05%Occupancy · Jul 02: 72.89%Occupancy · Jul 06: 73.15%Occupancy · Jul 07: 72.36%Occupancy · Jul 08: 73.72%Occupancy · Jul 09: 77.21%Occupancy · Jul 10: 76.50%Occupancy · Jul 13: 76.30%Occupancy · Jul 14: 76.69%Occupancy · Jul 15: 77.21%Occupancy · Jul 16: 76.84%Occupancy · Jul 17: 77.42%Occupancy · Jul 20: 76.96%Occupancy · Jul 21: 77.67%Occupancy · Jul 22: 77.30%Occupancy · Jul 23: 75.35%Occupancy · Jul 24: 74.41%Occupancy · Jul 27: 71.43%Occupancy · Jul 28: 67.59%Occupancy · Jul 29: 70.21%Occupancy · Jul 30: 74.84%Occupancy · Jul 31: 76.08%
Shrinkage
Shrinkage, 30 business days15.5%17.2%18.9%20.6%22.3%Jun 18Jun 24Jun 29Jul 02Jul 08Jul 13Jul 16Jul 21Jul 24Jul 29Shrinkage · Jun 18: 17.97%Shrinkage · Jun 22: 16.89%Shrinkage · Jun 23: 19.06%Shrinkage · Jun 24: 20.45%Shrinkage · Jun 25: 18.37%Shrinkage · Jun 26: 19.62%Shrinkage · Jun 29: 19.72%Shrinkage · Jun 30: 18.12%Shrinkage · Jul 01: 17.86%Shrinkage · Jul 02: 18.12%Shrinkage · Jul 06: 17.50%Shrinkage · Jul 07: 17.59%Shrinkage · Jul 08: 17.55%Shrinkage · Jul 09: 17.00%Shrinkage · Jul 10: 17.40%Shrinkage · Jul 13: 17.63%Shrinkage · Jul 14: 17.97%Shrinkage · Jul 15: 16.06%Shrinkage · Jul 16: 16.15%Shrinkage · Jul 17: 16.89%Shrinkage · Jul 20: 17.37%Shrinkage · Jul 21: 18.54%Shrinkage · Jul 22: 18.32%Shrinkage · Jul 23: 21.42%Shrinkage · Jul 24: 18.62%Shrinkage · Jul 27: 19.61%Shrinkage · Jul 28: 21.69%Shrinkage · Jul 29: 17.75%Shrinkage · Jul 30: 18.43%Shrinkage · Jul 31: 17.83%

Band summarywhat the sentinel reads at 06:40 ET

Today against the band (trailing 20 business days, sigma from average moving range)
MetricLatestMeanSigma2 sigma bandZvs mean
Scheduled agents9996293 to 100+1.70σ+2.96%
Agents present9188284 to 93+1.07σ+2.82%
Schedule adherence91.00%90.97%0.84%89.29% to 92.64%+0.04σ+0.03pp
Occupancy76.08%74.80%1.27%72.27% to 77.34%+1.01σ+1.28pp
Shrinkage17.83%18.08%0.95%16.17% to 19.99%-0.27σ-0.25pp

Daily registerthe grain underneath the cards

Daily register, last 15 business days (cells shaded by distance from the metric's own band)
DateScheduled agentsAgents presentSchedule adherenceOccupancyShrinkage
2026-07-13 Mon999092.25%76.30%17.63%
2026-07-14 Tue999090.18%76.69%17.97%
2026-07-15 Wed968892.06%77.21%16.06%
2026-07-16 Thu939291.95%76.84%16.15%
2026-07-17 Fri978790.53%77.42%16.89%
2026-07-20 Mon969089.06%76.96%17.37%
2026-07-21 Tue998890.48%77.67%18.54%
2026-07-22 Wed978890.59%77.30%18.32%
2026-07-23 Thu958892.33%75.35%21.42%
2026-07-24 Fri958792.11%74.41%18.62%
2026-07-27 Mon948891.89%71.43%19.61%
2026-07-28 Tue988491.67%67.59%21.69%
2026-07-29 Wed948391.44%70.21%17.75%
2026-07-30 Thu958891.22%74.84%18.43%
2026-07-31 Fri999191.00%76.08%17.83%
Measurement contract. Adherence compares logged state to scheduled state in the workforce tool, so it measures schedule discipline, not effort. Shrinkage includes approved leave, which means a heavy training week looks like a staffing problem.

What the bands claim. The shaded band is the trailing 20 business day mean of this series plus or minus two sigma, with sigma estimated from the average moving range. It describes how much this series normally moves. It is not a target, not a forecast, and not a statement that an out of band day was caused by anything in particular.